TERMS OF SERVICE

Effective Date: February 1, 2026
Last Updated: February 1, 2026

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Welcome to NeoWell.com (“Site”), operated by (“NeoWellness LLC,” “we,” “our,” or “us”). By accessing this website, scheduling services, or engaging with us online or in person, you agree to the following Terms of Service.

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1. Medical Disclaimer

NeoWell provides medical and aesthetic services under the supervision of licensed healthcare professionals. The information on this website is for general educational purposes only and is not intended as medical advice. Always consult a qualified medical provider regarding any health concerns or treatment decisions.

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2. Eligibility

You must be at least 18 years old to use this website or receive services unless accompanied by a parent or legal guardian and approved by a licensed provider.

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3. Appointments & Booking

By scheduling an appointment with NeoWell, you agree to:

• Provide accurate and complete information
   

• Disclose relevant medical history as requested by our providers
   

• Follow all pre-treatment and post-treatment instructions
   

• Comply with our cancellation and rescheduling policy
   

• Acknowledge that results may vary and are not guaranteed
   

Cancellation Policy:
Appointments must be canceled or rescheduled at least 24 hours in advance.
If you cancel or reschedule with less than 24 hours’ notice, any deposit paid will be non-refundable. This policy is in place to respect the time of our providers and maintain appointment availability.

NeoWell reserves the right to refuse or postpone treatment for medical or professional reasons, including contraindications, incomplete paperwork, or patient behavior.

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4. Model Treatments & Promotions

NeoWell may offer discounted services to patients participating as models for training or marketing purposes. These treatments may involve photography, videography, or live demonstration for internal training or public-facing content. Participation requires a signed media release and consent form. Results may vary and may not reflect standard clinical outcomes.

 

5. Payment & Refund Policy

• Payment is due at the time of booking or service
   

• We accept major credit cards and other approved payment methods
   

• Deposits are non-refundable if canceled or rescheduled with less than 24 hours’ notice
   

• All sales are final unless otherwise specified
   

• Prepaid packages, promotional pricing, and gift cards are non-refundable and non-transferable
   

Prices are subject to change at any time. We do not provide refunds for completed services or for dissatisfaction with expected outcomes.

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6. Acceptable Use of the Website

By using NeoWell.com, you agree not to:

• Submit false, misleading, or inaccurate information
   

• Access any part of the site without authorization
   

• Interfere with the security or functionality of the website
   

• Use this site for unlawful, abusive, or inappropriate purposes
   

We reserve the right to suspend or terminate access if any misuse is detected.

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7. Intellectual Property

All content on this site—including text, images, video, logos, design elements, and software—is owned by NeoWell or licensed to us and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, republish, or distribute any materials from this site without our express written permission.

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8. Third-Party Links

This site may contain links to third-party websites. These links are provided for convenience only. NeoWell does not control and is not responsible for the content, privacy practices, or policies of any external sites.

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9. No Warranties

NeoWell.com is provided “as is” and “as available.” We make no guarantees that the website will be error-free or uninterrupted, or that its content is complete, current, or accurate.

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10. Limitation of Liability

To the fullest extent permitted by law, NeoWell shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of this website or from services provided, including but not limited to issues related to treatment outcomes, scheduling, or technical failures.

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11. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updates will be posted to this page with a new effective date. Continued use of our website or services constitutes acceptance of the updated terms.

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12. Contact Information

If you have questions about these Terms of Service, please contact:

 

NeoWell
8200 Preston Rd #100
Plano, TX 75024
info@neowell.com