PRIVACY POLICY

Effective Date: February 2, 2026
Last Updated: February 2, 2026

NeoWellness LLC DBA NeoWell (“NeoWell,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website (NeoWell.com), book services, or otherwise interact with us.

By using our services or this website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Identifiable Information (PII)

Full name
Email address
Phone number
Date of birth
Mailing or billing address
Emergency contact information

b. Health and Medical Information

Health history, allergies, medications, prior treatments
Photos for medical charting or marketing (with signed consent)
Treatment goals, provider notes, and follow-up status

Medical information is collected via secure, HIPAA-compliant forms or systems when applicable and is protected accordingly.

c. Payment Information

Payment details collected via third-party processors (e.g., Square, Stripe)
We do not store full credit card numbers on our servers

d. Website & Device Information

IP address
Device type and browser
Referring website
Pages visited and time spent on site
Cookie and analytics tracking information

This data helps us optimize the user experience and site performance.

2. How We Use Your Information

NeoWell uses your information to:

Schedule and manage appointments
Deliver safe and effective medical and aesthetic services
Respond to inquiries or support requests
Send appointment reminders, pre-treatment instructions, and follow-up care info
Email you about special offers, events, or model opportunities (with opt-in consent)
Maintain required medical records
Improve our services and website performance
Comply with legal, regulatory, or insurance obligations

3. Marketing & Communications

With your consent, we may use your contact information to:

Send promotional emails or texts
Share model call or training opportunities
Announce new treatments or seasonal specials

You may opt out at any time by clicking “unsubscribe” in our emails or replying “STOP” to SMS communications.

We will never send marketing communications without your express or implied consent and always provide an easy opt-out method.

4. Photo, Video, and Media Consent

If you choose to participate in model treatments or provide consent for before-and-after photos, we may use your image for:

Internal training
Marketing on our website, email, or social media
Patient education

Media usage is always subject to a signed Photo & Media Consent Form. You can revoke media consent at any time in writing, though previously published materials may not be removed retroactively.

5. How We Protect Your Information

We implement a combination of physical, technical, and administrative safeguards to protect your personal and medical data, including:

HIPAA-compliant electronic medical record systems (if applicable)
Secure online forms and encrypted submissions
Limited internal access to sensitive information
Staff training on patient privacy and confidentiality

6. Sharing Your Information

We do not sell, rent, or trade your personal or medical information. We only share your data when necessary, including:

With licensed providers or staff involved in your care
With third-party services who help us operate (e.g., scheduling systems, payment processors, marketing tools)
With labs or pharmacies involved in your treatment, if applicable
When required by law (e.g., subpoenas, court orders, regulatory audits)

All third parties are required to protect your information in accordance with applicable privacy laws.

7. Cookies & Website Analytics

We use cookies and other tracking tools (like Google Analytics) to:

Improve website functionality
Analyze visitor behavior and traffic patterns
Enhance user experience

You can disable cookies in your browser settings. Please note, some site features may not work correctly without cookies.

8. Your Rights & Choices

You have the right to:

Access the personal data we have about you
Request correction of inaccurate or incomplete information
Request deletion of certain personal data (subject to medical/legal retention requirements)
Withdraw consent for marketing communications
Request a copy of your treatment records (subject to HIPAA and medical regulations)

To make a privacy-related request, contact us using the information at the bottom of this policy.

9. Data Retention

We retain personal and medical information as required by state medical board regulations and HIPAA. In general, patient records are maintained for a minimum of 7 years, or longer if required.

Marketing opt-in data is retained until you unsubscribe or request deletion.

10. Third-Party Links

Our website may link to third-party sites (e.g., Instagram, booking portals, educational articles). We are not responsible for the privacy practices or content of external sites. Please review their privacy policies before submitting any personal information.

11. Children’s Privacy

NeoWell does not knowingly collect information from children under the age of 13. If we discover that personal information has been submitted by a minor without parental or legal guardian consent, it will be deleted.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website with a revised effective date. We encourage you to review it periodically.

13. Contact Us

If you have questions or requests related to this Privacy Policy, please contact:

NeoWellness DBA NeoWell
8200 Preston Rd #100
Plano, TX 75024
info@neowell.com